Return & Refund Policies
Return & Refund Policies
We at Angel Wall Decor strive to provide you with high-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, we have outlined our Return & Refund Policies to ensure a smooth and transparent process.
1. Returns:
1.1 Timeframe: You may return eligible items within 30 days of receiving your order. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
1.2 Initiate a Return: To initiate a return, please contact our customer service team at [awdunited@gmail.com] to obtain a Return Authorization (RA) number. Clearly state the reason for your return and provide your order number in the email.
1.3 Packaging: Please ensure that the item is securely packaged to prevent damage during transit. Include the RA number on the outside of the package.
1.4 Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part. We recommend using a trackable shipping method to ensure the safe return of the item.
1.5 Inspection and Refund: Upon receiving the returned item, our team will inspect it for any damage or signs of use. Refunds will be processed within 5 business days of receiving the returned items.
1.6 Exclusions: Customized or personalized items cannot be returned unless there is a defect or error on our part.
2. Refunds:
2.1 Eligibility: Refunds will be issued for eligible returns in the original form of payment. If the return is not eligible, we will notify you via email and return the item to you.
2.2 Processing Time: Refunds will be processed within 5 business days of receiving the returned items. Please allow additional time for the refund to appear in your account, depending on your financial institution.
2.3 Restocking Fee: A restocking fee may apply for certain returns. This fee will be communicated to you during the return authorization process.
If you have any questions or concerns regarding your return or refund, please contact our customer service team at [awdunited@gmail.com]. We are committed to ensuring your satisfaction and will do our best to address your inquiries promptly and effectively.
Thank you for choosing Angel Wall Decor for your home decor needs!